Policies
Cancellation Policy
We get it — life happens.
If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours’ notice. Changes made with less than 48 hours’ notice will be charged a non-refundable $100 fee.
No-call, no-show appointments will be charged 50% of the scheduled service as a non-refundable fee.
All neuromodulator no-call, no-show appointments will be charged a non-refundable $250.
This policy helps us protect our providers’ time and allows patients on our waitlist the opportunity to book appointments.
We appreciate your understanding and respect for our schedule, as well as our other patients' schedules.
Questions or issues? Don’t hesitate to reach out — we’re here to help.
Refund Policy
At Rebel Face Aesthetics, all services and purchases are final. We do not offer refunds for treatments, products, or deposits. Aesthetic results can vary from person to person, and while we always strive for excellence, outcomes are not guaranteed.
If you have any concerns or questions about your results or experience, please don’t hesitate to reach out. We’re always here to listen, support, and guide you through your aesthetic journey.
Inclusivity Policy
At Rebel Face Aesthetics, we are committed to creating a safe, welcoming, and non-judgmental environment for every individual who walks through our doors. We proudly serve patients of all backgrounds, identities, body types, genders, races, and orientations.
We believe aesthetic medicine should be empowering — not exclusive. Discrimination, hate, or harassment of any kind will not be tolerated, from providers or patients.
Everyone deserves to feel seen, respected, and confident in their skin. This is a space built on kindness, professionalism, and radical acceptance — always.
Privacy Policy
At Rebel Face Aesthetics, your privacy and trust are our top priorities. We are committed to protecting your personal and health information in compliance with federal HIPAA regulations and applicable state laws in Pennsylvania.
Information We Collect:
We may collect personal information such as your name, contact details, date of birth, medical history, treatment records, payment information, and photos for documentation purposes.
How We Collect It:
Information may be collected through online booking platforms, digital or paper intake forms, in-person consultations, email communications, and other interactions related to your care.
How We Use Your Information:
Your information is used solely for purposes of treatment planning, appointment scheduling, communication, medical documentation, billing, and improving your overall experience at our practice. We do not sell or share your personal information with third parties for marketing purposes.
Confidentiality & Security:
All data is stored securely and accessible only to authorized staff. We use encrypted systems and take all reasonable steps to protect your information from unauthorized access or disclosure.
Patient Rights:
You have the right to access your records, request corrections, or ask for your information to be removed, when legally appropriate. Requests can be made by contacting us directly.
Third-Party Services:
We may use secure third-party software (e.g., booking systems, email services) that complies with applicable privacy regulations. These services do not have permission to use your information beyond the scope of their function.
Photos, Videos & Marketing Consent
At Rebel Face Aesthetics, we love celebrating beautiful results — but your privacy comes first. Photos and videos taken during your treatment may be used for clinical documentation and tracking progress.
We will never share or post any patient photos, videos, or identifying information for marketing purposes (including social media, website, or educational content) without your explicit written consent.
Consent is always optional and can be withdrawn at any time.